At JH Style By Design, every item is created with care and attention to detail. As our products are bespoke and made to order, they are non-refundable and non-exchangeable, except in cases where the item is found to be faulty or not as described.
We encourage all clients to review their order details carefully before confirming, as bespoke designs are crafted specifically to your requirements and cannot be resold.
Faulty or Damaged Items
If your item arrives damaged or contains a manufacturing fault, please contact us within 7 days of delivery at [insert email address]. We may request photographs and a description of the issue to help us assess the situation.
Where a fault is confirmed, we will offer a repair, replacement, or refund, depending on the circumstances.
Cancellations
Once work has begun on a bespoke order, it cannot be cancelled or altered. If you wish to cancel before production starts, please contact us as soon as possible — we will confirm whether your order can be halted and if any materials or design work costs apply.
Shipping & Returns
In the rare case that an item needs to be returned, it must be sent back in its original condition and packaging. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Return shipping costs are the responsibility of the customer unless the item is confirmed faulty.
Contact Us
If you have any questions about your order or our return policy, please reach out to us at:
📧 [insert contact email]
📞 [insert phone number]
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Here’s a Shipping Policy that matches the tone and structure of your Return Policy and clearly explains the bespoke nature and lead times for JH Style By Design:
Shipping Policy
At JH Style By Design, all of our pieces are bespoke and made to order, ensuring that each creation is crafted with the highest attention to detail and quality.
Production Time
As each item is custom-made, please allow approximately 4 weeks from the date of payment for your order to be completed.
This timeframe may vary slightly depending on design complexity, material availability, and seasonal demand. If we anticipate any delays, we’ll contact you promptly to keep you informed.
Shipping Methods
Once your order is complete, it will be carefully packaged and dispatched using a reliable, tracked delivery service.
You’ll receive a confirmation email and tracking information as soon as your order has been shipped.
Delivery Times
Delivery usually takes 2–5 working days (UK mainland), depending on your location and courier service.
For international orders, delivery times may vary — please contact us before placing your order for an estimated timeframe and shipping cost.
Shipping Costs
Shipping fees are calculated at checkout based on the delivery address and item size/weight.
Any applicable customs duties or import taxes for international orders are the responsibility of the customer.
Address Accuracy
Please ensure that your delivery address is correct at the time of ordering. We cannot be held responsible for delays or losses caused by incorrect or incomplete address information.
Packaging
All items are securely packaged to ensure they arrive in perfect condition. We take great care in presentation, so your order arrives beautifully wrapped and ready to enjoy.